TYPE:ServiceMODEL:TaosYEAR:2023
Average Score (64 reviews):4.9
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:SalesMODEL:Atlas Cross SportYEAR:2025
We bought a 2024 Atlas Cross Sport in July of 2024. In February it failed to start and was towed to the dealer. Wheeling VW provided us with a loaner car while they worked with VW Corp to figure out how to repair our vehicle. After 30 days of no progress from Corporate, we decided that per WV law we would prefer a buyback of this vehicle as we were now afraid of its safety and reliability. We started the paperwork process for the buyback. After 60 days and still no progress with VW Corp, we started looking at Jaguar, Land Rover, BMW, Audi, and Volvo, just for starters. When it came down to it, we could not find better staff to work with, than at Wheeling VW and they were local; regardless of how VW Corporate was treating us. Then as time passed and the tariffs were a threat, we were concerned about the equity we were losing while waiting on VW Corp. Then we saw the Avocado Green on some of the 2025 models, researched our situation, and decided to purchase the fully loaded 2025 Atlas Cross Sport while we could find what we were looking for prior to the possible inclusion of tariffs. The staff at Wheeling VW was able to locate what we were looking for, got it in and we bought it. We are assuming that once VW has completed the buyback process, we will be able to pay off the 2025.
TYPE:ServiceMODEL:PassatYEAR:2022
Friendly, knowledgeable service techs.
TYPE:ServiceMODEL:TaosYEAR:2022
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022
TYPE:ServiceMODEL:JettaYEAR:2024
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
Tom Beabout always takes good care of me.
TYPE:SalesMODEL:TaosYEAR:2024
My car dealer jimmy was the best. He was really laid back and didn't make me feel pressured to buy a car. He let me drive the experience and as a first time buyer that's important. I also love how everyone there works as a team to get the deal done and they make you feel welcome and apart of the family.
TYPE:ServiceMODEL:JettaYEAR:2022
I have always gotten excellent service
TYPE:SalesMODEL:TiguanYEAR:2024
I was more than happy to give a 5 star rating to Jill who not only provided a great presentation of the vehicle I was interested in but did a tremendous job of guiding me through the entire buying process.